Terms and Conditions
Welcome to Flamtreat Courier. These Terms and Conditions govern the use of our courier and logistics services, including the use of our website and customer communication channels. By using our services, you agree to the terms outlined on this page.
Services
Flamtreat Courier provides parcel delivery, dispatch, courier, and logistics support services within Ghana. Service availability may vary depending on delivery location, accessibility, weather conditions, operational schedules, and transportation limitations.
Customer Responsibilities
Customers are responsible for providing accurate sender and recipient information when booking deliveries. This includes names, addresses, phone numbers, package details, and delivery instructions where necessary.
Flamtreat Courier will not be responsible for failed or delayed deliveries resulting from incomplete or incorrect customer information.
Restricted Items
Customers must not send prohibited, illegal, dangerous, or restricted items through Flamtreat Courier. The company reserves the right to reject or inspect packages where necessary to comply with operational safety requirements and applicable laws.
Delivery Timeframes
Estimated delivery timelines are provided based on normal operational conditions. Delays may occur due to traffic conditions, weather disruptions, security checks, public holidays, or circumstances beyond operational control.
Payments
Service charges are determined based on delivery distance, package size, urgency, handling requirements, and service type. Customers are required to complete payment according to the agreed service arrangement.
Flamtreat Courier reserves the right to review or update pricing where necessary.
Package Handling
Flamtreat Courier handles customer packages with reasonable care throughout collection, transportation, and delivery processes. Customers are encouraged to package fragile or valuable items securely before dispatch.
The company will not be responsible for damages caused by insufficient packaging provided by the sender.
Liability Limitation
Flamtreat Courier shall not be liable for indirect losses, business interruptions, delivery delays caused by external factors, or damages resulting from circumstances beyond reasonable operational control.
Customers are encouraged to report delivery issues or package concerns within a reasonable period after delivery completion.
Website Usage
Users of the Flamtreat Courier website agree not to misuse the website, interfere with website functionality, attempt unauthorized access, or engage in unlawful activity through the platform.
Privacy
Customer information collected through Flamtreat Courier services is managed in accordance with the company’s Privacy Policy.
Changes to Terms
Flamtreat Courier reserves the right to update these Terms and Conditions where necessary to reflect operational, legal, or service changes.
Contact Information
Flamtreat Courier
95 LOGOLIGI STREET, OPPOSITE LOGOLIGI HOTEL, AWOSHIE ACCRA
Phone: 0276096126
Email: [email protected].